1. Introduction
At DEMA Residential Homes Ltd and Bismor Care Homes Ltd, we are committed to protecting the privacy of everyone who visits our websites for The Old Coach House Residential Home and Priory Care Residential Home.
This policy explains how we collect, use, and protect your personal information when you visit or interact with our websites, including how we use cookies and how you can control them.
This policy should be read alongside our Privacy Notice (which covers how we handle personal data for residents, staff, and others) and our Shared Care Record Privacy Notice (which explains how we use health and care information).
2. What Information We Collect
When you visit our websites, we may collect the following types of information:
a) Information You Provide to Us
- When you complete a contact form or send an enquiry.
- When you apply for a job or send us your CV.
- When you subscribe to updates or newsletters (if applicable).
This may include your name, email address, telephone number, and any message you provide.
b) Information Collected Automatically
We may collect basic usage information such as:
- IP address, browser type, and device type.
- Pages visited and time spent on the site.
- Referring websites or links used to access our site.
This is collected through cookies and analytics tools to help us improve website performance and user experience.
3. How We Use This Information
We use the information we collect to:
- Respond to your enquiries and provide information you request.
- Process job applications or recruitment forms.
- Improve our website and the services we offer.
- Maintain security and prevent misuse of our site.
We do not use your information for direct marketing or share it with third parties for advertising purposes.
4. Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly and allow us to understand how visitors use our site.
We use the following types of cookies:
| Type | Purpose | Example |
| Strictly Necessary Cookies | Enable core functionality such as security and accessibility. | e.g. session cookies, security tokens |
| Analytics Cookies | Help us understand how visitors use our site so we can improve it. | e.g. Google Analytics (anonymised) |
| Preference Cookies | Remember user choices such as cookie consent. | e.g. cookie_consent |
| Embedded/Third-Party Cookies | May be set by embedded videos, maps, or social feeds. | e.g. YouTube, Google Maps |
5. Cookie Consent
When you first visit our site, a cookie banner will appear asking you to accept or reject non-essential cookies.
You can change your cookie preferences at any time using the “Cookie Settings” link in the site footer.
If you choose to disable cookies, some parts of the website may not function correctly.
6. Lawful Basis for Processing
Our use of cookies and website data is based on:
- Consent (for analytics and optional cookies, as required by PECR).
- Legitimate interests (for necessary cookies and site security).
- Contract (when you submit a form for information or employment).
7. How We Store and Protect Your Information
- All data is transmitted securely using encryption (HTTPS).
- Contact form submissions are stored on secure servers and deleted once your enquiry has been resolved.
- We limit access to authorised staff only.
- No website data is transferred outside the UK without appropriate safeguards.
8. Links to Other Websites
Our site may contain links to external websites.
We are not responsible for the content, security, or privacy practices of those external sites.
We encourage you to read their privacy policies before providing any information.
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for cookies or analytics.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
10. Contact Us
If you have any questions or wish to exercise your data rights, please contact:
Data Protection Officer
DEMA Residential Homes Ltd / Bismor Care Homes Ltd
Email: info@demabismorcare.co.uk