Shared Care Record Privacy Notice

Last updated: October 2025

1. Introduction

At DEMA Residential Homes Ltd and Bismor Care Homes Ltd, which include The Old Coach House Residential Home and Priory Care Residential Home, we are committed to protecting your privacy and handling your personal information safely and lawfully.

This Privacy Notice explains how we use your information within the Humber and North Yorkshire Shared Care Record, a secure system that allows authorised health and social care professionals to share relevant information about you to provide the best possible care.

2. What Is the Shared Care Record?

The Shared Care Record is a secure, digital record that brings together key health and care information from the different organisations involved in your care — such as your GP, hospitals, community services, and social care teams.

It allows professionals to see a more complete picture of your health and wellbeing, helping them make safer and faster decisions about your care.

3. What Information We Share

The type of information shared through the Shared Care Record includes:

• Basic details such as your name, date of birth, address, and NHS number.
• Health and care information such as diagnoses, test results, medications, allergies, and treatment history.
• Social care information such as care plans, risk assessments, and support arrangements.
• Contact details for your next of kin or representatives.

Only the minimum information necessary to support your care is shared.

4. Why Your Information Is Shared

Sharing information helps us to:

• Provide safe, joined-up, and person-centred care.
• Avoid unnecessary repetition of information.
• Ensure the right professionals have the right information at the right time.
• Improve care planning and outcomes.
• Respond quickly in emergencies.

Your information is used only for your direct care.
It is not used for marketing, research, or automated decision-making.

5. Who Can See Your Information

Only authorised professionals directly involved in your care can access your Shared Care Record.
These may include:

• GP practices and primary care teams
• NHS hospitals and community health services
• Local authority social care departments
• Ambulance services
• Registered care providers such as The Old Coach House and Priory Care

All users have strict confidentiality agreements, access controls, and regular data protection training.

6. Lawful Basis for Processing

We use your personal information in line with the UK GDPR and Data Protection Act 2018.

Our lawful bases are:

• Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
• Article 9(2)(h) – processing is necessary for the provision or management of health or social care services.

This means your information can be shared without explicit consent, but you still have the right to object (see below).

7. How We Protect Your Information

Your data is stored and transmitted securely using NHS-approved systems.
We use:

• Encryption and secure access controls.
• Regular system monitoring and audits.
• Staff confidentiality training.
• Data sharing agreements with all participating organisations.

8. How Long We Keep Your Information

Information in the Shared Care Record is retained according to the NHS Records Management Code of Practice and the relevant local authority retention schedules.
We do not keep your information for longer than necessary.

9. Your Rights

Under the UK GDPR, you have the right to:

• Be informed about how your data is used.
• Access your personal information.
• Request correction of inaccurate information.
• Object to your information being shared (though this may affect your care).
• Request restriction or deletion of data in certain cases.

To exercise your rights, contact our Data Protection Officer.

10. How to Opt Out

If you do not want your information shared through the Shared Care Record, you can opt out at any time.

Please contact:
Data Protection Officer
DEMA Residential Homes Ltd / Bismor Care Homes Ltd
Email: info@demabismorcare.co.uk
Address: 2 Eastgate, Hessle Hu13 9lw
Telephone: 01482645094

Please note: opting out may limit how quickly professionals can access information in emergencies or during your care.

11. Feedback and Complaints

If you have concerns about how your information is being used, please contact our Registered Manager or Data Protection Officer in the first instance.
If you remain dissatisfied, you can contact:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk